CUSTOMER SERVICES REPRESENTATIVE
Jaja is an innovative UK based consumer finance business. Leading initially with a digital credit card launching in 2018, and a pipeline of consumer finance solutions in the making. Working closely with Visa as a Principal Member and leveraging our own consumer credit license authorised by FCA, we are challenging an industry that has seen little real innovation in nearly twenty years.
ABOUT THE ROLE
We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple. We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.
We’re looking for a focused professional who is truly passionate about pushing new boundaries in the marketplace to join us as a customer services representative, who will be responsible for driving exceptional customer service.
The customer services representative will get a unique opportunity to support an exciting start-up during a period of growth. We believe Customer service team members are the gatekeepers of our brand.
As a customer service representative, you will be given the opportunity to solve any problems the user may have including resolving technical issues to problems with the business’s Operations to anything and everything in between!
In order to be effective at answering customer queries, it is vital that our Customer Services representative knows our company backwards and forwards. You will be given the freedom to learn from some of the exceptional talents we have on board (also known as your team members).
Making sure the customer is happy is paramount. It is vital to the success of JaJa that all customers walk away smiling. Happy customers are returning customers, and returning customers bring their friends!
Customer service team members will be given the freedom to think of ways to improve the overall customer experience, not necessarily limited to times when things are going wrong but looking at the bigger picture and improving our customer experience.
Customer service reps will be empowered to serve as the voice of the customer. One of the most important jobs of the customer service representative is to take the feedback they get from users and translate it to the product team. The customer service team interacts directly with users every day, so understandably customer service associates help serve as the bridge between the user and the product. The product team will then take the feedback they relay and build it directly into the product…magic!
What you’ll be doing (including but not limited to the following):
Experience & Qualifications required:
You should apply if:
Bonus points for experience in Start-Ups and FinTech
What's in it for you?